If I tell my friend, it’s a mix of hits and misses
You did a good job explaining the initial sales process and the features available in the software, which made signing up straightforward. However, when I encountered issues with the dialer not connecting calls properly, the response was slower than expected. I called support multiple times hoping for a quick fix, and while they were polite and helpful in explaining temporary workarounds, the problem took longer to resolve than I had hoped. On the other hand, the database feature worked well and fit my workflow nicely. I appreciate the regular automatic updates that seemed to improve the interface's stability over time. The invoicing and payment system was clear and without issues, so that part went smoothly. Overall, I feel you handled the good and bad parts fairly well, but your support response time could be improved. If I were to sum it up to a friend, I would say that the software is useful but your support might test one’s patience during technical glitches.