If I’m honest, not much confidence left after support calls
To be frank, after using the WFHI telephonic support a few times, I ended up feeling less confident than when I started. While the staff tried to be helpful, the communication often felt slow or unclear, which made it hard to trust that any issues would be resolved promptly. On the plus side, I will say that the training sessions were detailed, and I could mostly follow along with the onboarding. But when it came to applying that knowledge in day-to-day use and seeking help for specific problems, the responses were sometimes vague or repetitive. The dialer and database had glitches I couldn’t fix on my own, and the follow-up was insufficient to give me real peace of mind. Ultimately, I didn’t feel they were fully in sync with the pace my work required, and so my confidence in handling the software independently took a hit.