If I have to explain it again, I'd say it's average but not great
From my experience, using WFHI's support felt a bit like a mixed bag when compared to what I’ve dealt with before. On the positive side, they picked up quickly when I had to contact them about the software updates – the changes were explained and I didn’t get the feeling I was being brushed off. But when it came to clarifications on the database features or dialing tools, the responses were slower or sometimes left me needing to call again. It’s not that the support was totally useless, more that it didn’t really stand out as exceptional either. I guess if you’ve used other providers who prioritize quick and consistent responses, this might feel just okay. I’m pretty used to troubleshooting myself but for someone needing more hand-holding, this might feel a bit frustrating compared to other services.