If I had to sum it up: unclear and confusing
Looking back, I’d say the training and onboarding experience was not as clear as it should have been. At first, I thought the instructions would be straightforward and easy to follow, but they weren’t. Several parts of the training materials were vague, leaving me guessing about how to use certain features properly. I especially struggled with understanding the dialing tools and the database integration because the explanations were incomplete or used terms that weren’t defined well. It took quite a bit of trial and error before I could get comfortable using the software, which made me question if I should have chosen something else. The support team was helpful when contacted, but it felt like the onboarding process itself should have been clearer to reduce those calls. In hindsight, I think that more detailed step-by-step guidance or visual aids could have prevented this frustration. So basically, I’d tell a friend it was a bit confusing and left me feeling unsure until I invested extra time figuring things out on my own.