If I had to explain WFHI support and labels to a friend...
I found myself thinking a lot about how WFHI’s support and the software’s wording came across. When I signed up, the process was reasonably easy, and invoices arrived pretty quickly. Using the calling tools and dialer usually went fine, though sometimes the labels in the interface made me pause and think if I really understood what was expected. For instance, one section in the database feature had some terms that didn’t seem entirely intuitive—maybe it’s just me, but it took a bit of time to get comfortable. On the plus side, telephonic support was available and they were willing to walk through queries, although at times the explanations were a little technical and less user-friendly. The automatic updates introduced some changes in the interface, which took additional adjustment, but I guess that’s normal for software. If I explained this to a friend considering it, I’d say the software is solid, support is there, but the labeling can be confusing at times, so it’s worth having patience.