I wouldn’t try this support system again soon
I found the telephonic support to often be unavailable during the hours I normally work, which was frustrating when I needed quick help. The team was responsive when I managed to catch them, and they provided decent solutions over the call, so I can say the quality was okay. Still, because my schedule doesn’t mesh well with their support availability, it limited the usefulness of having the help at all. The software updates happen automatically, which is a plus, but I couldn’t rely on real-time assistance when issues came up during busy periods. The sign-up and payment process itself was smooth, so that part I liked. Despite a few things working fine, the misaligned support hours mean I’d be hesitant to choose this service again unless that improves considerably.