I wouldn't try this again because of confusing wording
I tried to get help from the support team but the experience was frustrating mainly because of the way they labeled things in the software. At one point, I was asked to select an option labeled 'Activate Workflow', but it was unclear what exactly that meant or if it would affect my current setup. The confusing labels made me hesitant to proceed further. Other than that particular moment, I didn't get much clarity on anything else during my interaction with support. It felt like they assumed I already knew what the terms meant, which I did not. This made the overall support experience quite difficult to manage, and honestly, I don’t think I would try going through this onboarding or training again. The lack of clear terminology and easy-to-understand guidance made it a struggle to use the software properly. I expected better explanations and more straightforward communication during the support calls, but that was missing completely.