I wouldn’t go through this complicated signup process again
You made finding what I needed extremely difficult. Before purchasing, I tried to navigate through your sales pages and information but it was very confusing. It seemed like important details were scattered and I could not easily locate exactly what features were included in the software and training packages. This caused a lot of frustration since I had to spend a lot of time switching between sections without clear guidance. The lack of intuitive navigation made me doubt whether this software was suitable for me. The sign-up process itself felt too complicated for such a platform because the invoicing and payment details weren't straightforward, so I wasn't confident about committing. Honestly, this negative experience with your pre-purchase flow is why I would hesitate to try buying any WFHI product again. If you want customers like me to consider your offerings seriously, you need to improve clarity in your sales and onboarding pages. Right now, it feels like you expect users to guess or figure out the details rather than providing easy access to them. If there's any advice I could give, it would be to revamp your pre-purchase information so that potential users can quickly find what they need without wasting time. I hope you take this feedback seriously because smoother communication can only help your service.