I wouldn’t go for onboarding again
I completed the training and onboarding process but honestly, I found it quite frustrating. The materials seemed generic rather than tailored to my situation, which made understanding some features difficult. Setting up the dialer and managing the database felt complicated, and although the software promised automatic updates, they sometimes caused confusion when features changed unexpectedly. I reached out to telephonic support a couple of times, but the answers were slow and didn’t always solve my problems fully. The invoicing and payment process was straightforward, so at least there were no issues there. Despite that, when it comes to whether I would choose to go through the onboarding and training again, I don’t think I would. It took longer than I expected, and instead of easing things for me, it made the whole experience more stressful. I would prefer if the process was more intuitive next time or if help was quicker and clearer from the start.