I wouldn’t do it again – finding info was too hard
You really need to work on how easy it is to find what I need in your system. I spent a lot of time searching through menus and clicking multiple links without getting to anything useful. The training was okay, but the portal itself is confusing with too many options that don’t explain themselves well. Also, your invoicing information was not clear and I had to call support multiple times just to understand what’s going on, and that took a lot of my time. I will grant that your staff on calls were polite and tried to help, but it didn’t make up for the frustration caused by the software’s poor design navigation. Honestly, I’m not convinced that going through this process again would be worth it unless you fix these basic things in the interface that slow down the workflow and cause unnecessary hassle.