I wouldn't choose this again given the order of support steps
From the beginning, I felt the support and communication were not structured in a sensible way. The sequence of instructions often jumped around, which made it hard for me to follow what was expected at each stage. When I reached out for help, the answers were sometimes vague or delayed, making the experience frustrating. I expected a clearer progression in the onboarding process, especially concerning the calling tools and the dialer. Instead, the guidance I received seemed patchy and inconsistent, which didn't help me learn efficiently. I found myself spending more time just figuring out the workflow than actually using the software effectively. The invoicing and payment part was also not well laid out, adding to the confusion. Despite a generally warm tone from support staff, the overall communication lacked coherence and sequence. Considering this, I do not think I would go through this process again if I had another chance. It just didn't fit with how I work best, and the support flow felt more of a hurdle than a help. The experience left me quite frustrated with how things were ordered and explained.