I would use their support again but with some reservations
Comparing WFHI’s telephonic support with what I have experienced elsewhere, I find it quite helpful though not without its faults. The staff were polite and generally efficient when I called about issues with the dialer and database integration. I appreciated their willingness to listen and try to resolve things quickly. However, there were moments when I felt the communication wasn’t as clear as I would have hoped, with some responses being a bit scripted or difficult to understand. This made me sometimes wonder if my particular needs were fully grasped. Despite this, the overall experience in contacting support was more positive than negative. The updates pushed automatically rarely caused any trouble, and billing questions were handled adeptly. I would consider using their support again, but I hope future interactions might be even more personalized and clearer in tone.