I would use support again despite some waiting
The telephonic support was generally accessible and quite helpful when I contacted them, which made the experience positive overall. The sign-up process and invoicing were pretty straightforward, so I didn’t need much assistance there, but when I had questions about using the dialer and database features, the team was ready to assist. There was some waiting involved before I could speak to a representative on a few occasions, and sometimes the explanations needed a bit of repetition for me to fully understand certain elements of the software. While a little frustrating at times, the representatives were patient and informative. Automatic updates arrived regularly, which helped keep the software running well without me needing to intervene. I would say that despite the minor inconveniences in waiting and occasional repetition, the support quality was good enough that I would definitely reach out again should I need help in the future. The overall communication was balanced and professional, even if not perfectly efficient every time.