I would try their support again, but with some expectations
My experience with WFHI’s telephonic support was generally positive but had a few hiccups. When I faced an issue with the dialer integration, the support team was quick to acknowledge the problem and started working on it immediately. Communication was good throughout, and they kept me updated via calls and email. However, the solution took longer than I had hoped, which was a bit frustrating given that I was relying on the dialer for my workflow. I do appreciate their patience and willingness to explain the steps clearly, which made the wait somewhat easier. Despite this small delay, the overall experience left me feeling confident that they value customer issues seriously, so I would definitely reach out to their support again if needed. Just expect some waiting time for more complex problems. It’s a learning curve, but the clear communication is what makes me trust their service enough for a second attempt.