I would not use this software again
I found the software difficult to navigate because much of it required me to figure things out by myself without clear instructions. Though there was some training provided, it left many gaps that I had to fill through trial and error. The calling tools and dialer were inconsistent, and syncing the database became frustrating. Automatic updates sometimes changed settings unexpectedly, which caused more confusion. Support was available but often slow to respond, making issues linger longer than necessary. Even signing up and making payments was confusing at times due to unclear invoicing. Because of these challenges, my daily workflow was disrupted frequently, and I spent more time troubleshooting than working. Overall, it was not a satisfying experience, and given the amount of self-directed learning required, I would probably not choose to use this software again in the future.