I would not rely on your onboarding again
The onboarding and training experience with you was frustrating throughout. From the start, the process was confusing and I found myself needing help repeatedly, which is something I’d hoped would not happen again if I had to renew or train in future. The software didn’t feel intuitive and often required me to reach out to support just to complete basic steps. Your training modules felt incomplete and not detailed enough to prevent repeated questions. I expected smoother access to the dialer and database but finding my way around was continually difficult. Invoicing and payment instructions didn’t clarify timelines well. Overall, if I have to use this service again, I know I will not manage on my own and will need significant assistance once more. This lack of straightforward, fully explained onboarding means I have no confidence in doing it without help next time either. I hope you consider improving the user initiation experience immediately because right now, it feels far from reliable or user-friendly.