I would not go through this again — it was confusing from the start
When I first signed up for the software and access, I expected a guided process that would make everything clear. Instead, I found the explanations lacking in clarity right from the beginning. The onboarding flow seemed simple on paper, but in practice, I felt lost at almost every step. I was left guessing what certain terms meant and how to use the calling tools effectively. Unlike other platforms I tried before, where tutorials and tooltips helped me quickly understand features, this seemed minimal or absent. Automatic updates often changed things without clear notices, so the experience was inconsistent. Support was available over the phone but didn’t always clarify the doubts I had; their answers sometimes made me more confused. I had hoped the database features would be intuitive, but I struggled to figure out how to make them work with my workflow. Overall, the experience was frustrating enough that I wouldn’t want to repeat it. I had expected clearer guidance and smoother access, but instead I felt overwhelmed and unsupported.