I Would Not Choose This Again Given the Support Experience

I Would Not Choose This Again Given the Support Experience

I decided to try the software and training expecting a smooth process, but from the start, things were really difficult. I had to figure out most of the features on my own because the onboarding flow didn't guide me as I thought it would. The calling tools and dialer setup was confusing, and the database feature required that I spend a lot of time experimenting with entries without clear instructions. Whenever I reached out for telephonic support, I found their explanations unhelpful and sometimes had to call multiple times to understand a simple point. Automatic updates also seemed to cause unexpected changes that I wasn't prepared for, adding to my frustration. The invoicing and payment process at least was straightforward, but overall, I felt left largely to myself to make the platform work, which was exhausting. Given this experience, I would not go through this again.