I would hesitate to use it again despite some good features
Reflecting back on my experience with this remote workflow software, there were definitely days when the tools worked as expected but unfortunately those instances felt fewer as time went on. While the initial access and sign-up process was smooth and the training sessions gave a decent introduction, the day-to-day usability sometimes suffered from lag or occasional bugs that interrupted my workflow. The calling tools and dialer worked fairly well on good network days, but there were days I had to troubleshoot or restart sessions multiple times. The database feature did help keeping contacts organized, but syncing issues appeared at times which was frustrating. Another challenge was that updates rolled out automatically without clear communication, sometimes changing interface elements abruptly. Support was available yet sometimes slow to respond to my questions, which added delays. The payment and invoicing systems were fine but didn't make up for the sense that the software wasn't as reliable for continuous daily use. Given all this, I would approach purchasing or using it again only if these issues improve because consistent functionality matters most for my work.