I would handle it on my own next time

I would handle it on my own next time

The training and onboarding process was thorough, covering a wide range of software features and workflow adaptations which were essential for my remote tasks. Initially, I found myself needing to consult the support team quite frequently to grasp the dialer's advanced functions and the database integration. However, as I progressed through the sessions, the clarity improved, making subsequent assistance calls unnecessary. The automatic updates seemed smooth and didn't disrupt my workflow, which was a relief. Despite the good onboarding, I think the overall setup demands a bit more patience from users without a strong tech background. Having said that, I believe next time I would manage better independently relying mostly on the training materials rather than direct help. The invoice and payment process was straightforward, and signing up was made easy through an intuitive interface. While telephonic support was helpful during early challenges, I feel the software's steady improvement after initial use reduces the need to reach out again soon. I balance the initial dependency against the software's ease of use over time and conclude that while I may seek help at first, future use will probably demand much less support.