i would give it another go but with some tweaks
The support steps laid out were generally in a sensible order, which helped me get through the onboarding without feeling lost. Sometimes the sequence made me feel like I was backtracking slightly when I had to revisit the database feature setup after adjusting the calling tool settings. This looping back was a little annoying but I get why some steps needed to be redone to function properly. The telephonic support was patient and focused; they helped me understand the process better even when I was rambling through my issues. After a bit of trial, error, and calling support a couple of times, I felt more confident navigating the software. The invoicing and payment process was straightforward so it wasn’t an extra hurdle. If I had to sign up another time for this kind of tool, I think with the experience I now have, I would do it again but might ask more questions upfront to avoid the back and forth.