I would definitely consider this process again
My experience with WFHI’s support and communication was quite balanced, and I think if I were to start over, I’d do it again with some expectations in mind. From the beginning, the training modules were informative but I found myself needing to figure out some aspects of the software on my own, especially when it came to connecting the database with the calling tools. While telephonic support was available, I noticed that sometimes I was redirected or left waiting for follow-ups on questions I had about workflow integration and automatic updates. That said, I enjoyed the learning curve and the chance to explore the software, which I think is part of their approach. Payment and invoicing were smooth and clear enough that I didn’t face any issues there. The onboarding flow provided a decent roadmap but left gaps where I had to search the forums or practice calls. Though the self-guided nature required some patience, the support team did help when I reached out, and I appreciated their availability. Overall, yes, I would consider going through this whole setup and training again, now better prepared.