I would consider trying again, but with some hesitations
The sales and pre-purchase process had its ups and downs. Initially, the sign-up and invoicing steps followed a sensible order which made the start fairly straightforward. However, I did find that some communication from the sales side felt a bit rushed and didn’t anticipate the technical questions I had. The training offered was okay but could have been more aligned with my needs. On the plus side, I appreciated the clarity of the payment process which was well explained and seemed secure. However, the onboarding flow to set up the calling tools and get access to the database was slower than expected and somewhat fragmented making me doubt their coordination. Overall, the process worked out but with noticeable rough patches that made me pause at times. I might use their software and training again, but I'd want more streamlined steps and clearer support early on. If these things improved, I think it would be a much more pleasant experience to navigate than what I encountered.