I would consider purchasing again but with some hesitations
The sales process and pre-purchase experience gave me mixed impressions mainly because the wording and labels in the software options were not always intuitive. I spent a fair bit of time trying to understand exactly what features were included at each level and whether additional charges applied later. While the information was all there, the way it was presented could have been clearer and felt a bit too technical at points for someone new to remote workflow software. That said, the team was responsive when I asked questions and they provided some helpful explanations that helped me make my decision. I appreciated that the invoicing and payment setup was fairly smooth and transparent once I signed up, which made the post-purchase phase less stressful. Although I would likely choose their software again because of its overall fit for what I needed, I think they could simplify their labeling to help buyers make decisions more confidently without needing extra assistance. The balance between detailed information and user-friendliness is something that seems slightly off at the moment, but not a dealbreaker for me.