I Would Choose WFHI Again, Though Some Parts Felt Different
Compared to other onboarding experiences I've had with similar remote workflow software, your process struck me as straightforward, but there were definite differences. The clarity in guiding me through setting up the database and dialer was better than what I was used to, making those parts smoother. However, I felt the training sessions sometimes assumed prior knowledge, which meant I had to spend extra time figuring out some features independently. I especially noticed this around automatic updates, which weren't fully explained in your materials. Despite these small gaps, your telephonic support was responsive and reassuring when I needed help. If I were to do this again, I would choose your software because of the effective balance between guidance and flexibility, although I’d appreciate more detailed pre-training information. Overall, yes, I would go through this onboarding with you again, knowing now what to expect and how to prepare better.