I won’t seek sales help again

I won’t seek sales help again

My experience with WFHI's sales and pre-purchase interactions didn’t exactly meet my expectations. I had anticipated a more consultative approach where my specific needs would be understood and addressed clearly, helping me make an informed choice. Sadly, that didn’t happen as expected. The explanations felt more generic and less personalized than I had hoped. It left me somewhat unsure about the abilities of the software and training to fully meet my specific workflow requirements. Though the software and onboarding process later seemed somewhat adequate, this initial gap in sales communication made me hesitant about returning for future assistance. I expected smoother guidance at this stage, which could have saved time and reduced confusion. That said, I recognize the sign-up and invoicing process was handled adequately without fuss. Still, I prefer to find my own solutions rather than rely on this sales experience in the future. So, overall, I wouldn’t seek their help again when considering new purchases or updates.