I won’t be needing help again, honestly
I went into this hoping the sales outreach would help clarify things but the whole pre-purchase phase felt a bit off. From the very first call, I wasn't clear about what I'd get with the software or the training. Every time I thought I got answers, new questions appeared because the info felt incomplete or a bit rushed. The onboarding should have been smoother, but instead I found myself stuck trying to figure things out on my own. Now, honestly, I feel like if I ever had to go through this again, I wouldn’t rely on their sales or pre-purchase assistance. This kind of experience just drains your energy and confidence. I expected a clearer process to guide me through signing up and what happens next, but I got more confusion. The invoicing system also didn’t get explained well so it caught me off guard a few times. I'm leaving this as a lesson learned and not planning a repeat.