I Wish You Included a Quick Review Session
After going through your training and onboarding, I feel mostly confident navigating the software, but I wonder if I'll find myself stuck next time without a quick review option. The initial sign-up was smooth, and the invoicing and payment processes were straightforward, which was helpful. The database feature paired nicely with the dialer during the live training, but I missed having a short refresher or checklist that I could later consult. When updates rolled out automatically, I sometimes noticed subtle changes and felt unsure if I needed new instructions. Telephonic support was available, but I hesitate to call unless absolutely necessary. I appreciate the solid core training you offer, but you could enhance user confidence by adding brief follow-up sessions or quick reference guides early in onboarding. That way, next time I pick up the software after a break, I won’t need to depend on support calls. Including that would make the transition easier and reduce the feeling of needing extra help constantly from your end.