I wish the support chats worked a little faster next time
I found the telephonic support from WFHI quite helpful overall but I do think there’s room for improvement. When I ran into some confusion with the database feature syncing to my workflows, the support team was quick to answer my call and walked me through the steps patiently. The communication felt clear, which is something I value especially when dealing with software that updates automatically and can change how tools behave. That said, I do feel like next time I’m going to need some help again because I’m still not sure about how all the updates impact my usual working method. The priority assistance option is definitely reassuring but sometimes the wait times to actually connect with someone stretched longer than I expected. Also, it would be ideal if there were a live chat or faster response option for quick questions. The sign-up and invoicing process was straightforward so I didn’t need support there, but for using the calling tool and dialer, some of the features aren’t always intuitive, making support necessary now and then. In all, I’m glad to have the resource available but I hope next time it’s a bit more responsive so that I don’t stall my workflow while waiting for help.