I wish the onboarding had been clearer on calling tools
I found that the training and onboarding process covered many basics, but when it came to using the calling tools and dialer, I had to figure out a lot on my own. The initial modules were detailed and well-structured, yet the practical use of the dialer wasn’t fully explained, leaving some parts quite confusing. It felt like there was always something I was missing, especially around setting up the database features to sync properly with calls. Support helped when I reached out, but most of the learning happened by trial and error over several days. I do feel I managed to get the hang of it now, which is encouraging, but it would have saved me time if that part was clearer from the start. Overall, the training is useful but could be improved by focusing more on real-world applications of the tools rather than just technical explanations. I guess it’s partly on me for not asking questions sooner, but better guidance in those last few steps would have made the whole experience smoother.