I wish support had been more reliable after the initial setup
Initially, I thought the telephonic support would be a strong point, but over days of use, it turned out to be inconsistent. Sometimes, when I needed quick help with the dialer features or database navigation, my calls had long wait times or the explanations felt scripted. While the software itself updates automatically, I noticed certain features didn’t respond as expected and support wasn’t always immediately available to clarify. Compared to what I hoped for, the day-to-day user experience was frustrating because issues with calling tools would mess with my workflow repeatedly. On the other hand, the invoicing and payment system was straightforward and reliable, which was a very small consolation. If I were to describe this to a friend, I’d say the software has potential but the support and communication after initial onboarding really need tightening, especially if you’re planning to depend on it regularly for complex tasks.