I will need help again if I try this next time
Though I went through the training and onboarding with WFHI, I found it quite challenging to fully grasp some of the software features without external assistance. The manuals and guides they provided weren’t as detailed as I needed, and certain parts of using the dialer and managing the database were confusing. Even after completing the initial sessions, I am quite sure I won’t be able to manage everything smoothly on my own next time around. It’s likely I’ll have to rely on support again to navigate updates or changes in the system. The on-call help was patient, but I had to ask questions multiple times until I felt comfortable. Payment and invoicing were straightforward, so that part at least didn’t add to the complexity. Without more comprehensive, user-friendly training materials, I don’t think I could avoid needing further help in the future.