I will likely need some help again
The training and onboarding process was okay overall. There were definitely some parts that were clear and well explained, but I found others a bit confusing, so I think I will need to ask for help again next time I revisit the platform. Some of the video tutorials helped me get started with the dialer and database integration, which was useful. However, the instructions on the calling tools were not as straightforward as I expected. The sign-up and invoicing went smoothly without much waiting, which I appreciated. It was helpful that automatic updates kept the software current without me having to do anything. Still, I wasn’t confident enough by the end of the sessions to feel completely independent. The telephonic support was responsive but required waiting for a callback, so if I had any urgent questions, it made me hesitate. So I would say, while the experience was decent and I got the hang of many things, I will probably reach out again for guidance next time to be safe.