I will likely need help again next time
My onboarding experience was a bit frustrating. Although the initial training covered the main features, it didn’t fully prepare me for some of the software’s day-to-day functions. I struggled with the dialer settings and the database management, and the training materials weren’t detailed enough to resolve these issues by myself. I ended up needing to call support several times to clarify how to handle what seemed to me more like basic tasks. The telephonic support was generally courteous, and they did help when I reached out, but I would prefer if the initial onboarding were more thorough to reduce the frequency of these calls. Also, automatic updates sometimes altered configurations unexpectedly, which added to my frustration. Given my experience, I will probably require assistance again if I need to reconfigure things or when newer features are rolled out.