I wasn't sure it worked until the moment it finally clicked
When I first engaged with WFHI’s sales and pre-purchase process, I was cautiously optimistic, but had mixed feelings based on how smoothly things went. The sign-up process was relatively painless, and the invoicing and payment steps were clear enough, which was one positive. Training and automatic updates promised a lot, but early on I felt the support was somewhat slow to respond when I encountered minor confusions with the database and calling tools. That delay drew attention to some gaps in how they handle things going wrong or when users need immediate assistance. After a few calls and some back-and-forth with telephonic support, the moment it finally clicked was when I saw how the dialer feature integrated with my contact lists seamlessly despite my initial doubts. However, that breakthrough came only after some frustrating periods where I was unsure if the software could meet all my demands. Despite that, I appreciate that they have a fairly robust system and the patience to persist with the customer through tricky phases. Their invoicing system is reliable and the automatic updates ensure I am always running the latest version. I hope going forward they can tighten up the initial support response, because the learning curve is steeper without it. Overall, I remain tentatively positive but aware of room for improvement.