I wasn’t convinced support handled issues well
Honestly, when something went wrong with my dialer setup, I thought support would fix it quickly, but it didn’t click for me. At first, I tried calling multiple times, and the wait was longer than I expected, which already made me a bit frustrated. When I did get through, the help was polite but kind of generic, like they were just covering usual steps instead of tailoring help to my problem. I felt a bit like I was explaining everything again and again without progress. One positive thing I’ll admit is that the support staff stayed patient and didn’t rush me off the call. But overall, they seemed slow to understand the specific issue I faced, so the whole experience wasn’t reassuring. It was only near the end, after many back and forth, that a solution started to take shape, but it took longer than I think it should have. I guess good intent was there, but the effectiveness wasn’t, and that really clicked as a problem for me.