I was surprised how little support was offered going forward
When I first looked into the training and software, I anticipated ongoing support would be part of the deal, given the complexity of remote workflows. Initially, the sales process was informative, and the sign-up went smoothly, but it became clear to me that once purchased, help was somewhat limited. For example, during the database setup and use of calling tools, I encountered issues I could not resolve alone. The pre-sale team had been very helpful, but I wasn’t sure where to turn for detailed guidance later. It surprised me that telephonic support, while technically available, often required waiting and didn’t always address the specific challenges I faced in applying the training day to day. I might need to reach out again when I deepen my use of the software, but I’m hesitant because I’m not confident the support will be responsive enough or tailored to my exact needs. That said, the initial invoicing and payment steps were clear and straightforward, so there was no confusion there. However, given how much ongoing assistance I expect to need, I’m not sure if this service fully fits my workflow without additional help.