I was surprised how little hand-holding was needed
When I first signed up, I honestly expected a lot more hand-holding from the sales and onboarding process, like detailed demos or frequent check-ins. But surprisingly most of it I had to figure out myself using the guides and software interface. The sign-up, invoicing, and payment steps were straightforward, which I appreciated because it didn’t feel like a hassle. I did notice that a little more clarity in the pre-purchase explanation about what the dialer and database features included might have helped set expectations better. It left me occasionally guessing what exactly was covered until I explored the software. Still, the software itself was quite intuitive after spending some time on it. The integration of automatic updates felt seamless too, so no need to worry about manual patching. Overall, while I was prepared for a more guided start, the independence this setup offered was quite refreshing, though I do think a small intro call or tutorial during pre-purchase could improve things for less tech-savvy users.