Looking back on my experience with the training and onboarding, I honestly didn’t expect it to be th

Looking back on my experience with the training and onboarding, I honestly didn’t expect it to be th

Looking back on my experience with the training and onboarding, I honestly didn’t expect it to be this difficult. I remember thinking that the guides and tutorials would be straightforward, but navigating through the material felt pretty confusing. I was trying to get up to speed with the dialer and database features early on, but finding specific answers or help wasn’t easy even after several attempts. It wasn’t about a lack of information but rather how it was organised—it felt scattered and sometimes assumed I already knew certain things. I went back to the onboarding section multiple times hoping for clarity, but the path wasn’t clear so I had to guess a lot. Even the telephonic support, which I contacted for training help, didn’t quite make it easier, as they gave generic answers or redirected me repeatedly. It’s been a while since that experience and I still find some questions unanswered about the software setup that would have made things smoother for me initially. The whole thing really surprised me because I expected onboarding to be one of the easier parts for new users, but it turned out to be quite frustrating and time-consuming.