I was surprised how different it was from my old system
When I first looked at the software offerings from WFHI, I was expecting something comparable to the tools I had been using before. But actually, the sales and pre-purchase experience felt quite different. The sign-up was straightforward enough, though some of the explanations during the sales call were overly technical and left me a bit confused compared to previous vendors who kept it simpler. What surprised me most was how much emphasis was placed on training sessions before I even started using the software, which is new to me. It felt like they expected a steeper learning curve, unlike the quick demos I had before. On the plus side, the support team was responsive when I had questions about features, which gave me some confidence. However, I found that some of the promised software capabilities didn’t seem as refined or intuitive as my old tools. Also, the invoicing process was a little complicated, with multiple steps that seemed unnecessary. Overall, I appreciate that the WFHI team tried to provide extensive assistance but I wasn’t quite prepared for how different the buying experience was. I think with time I might get used to it, but right now it feels like a mixed bag—it wasn’t awful, just not what I had expected going in.