I was surprised by the support sequence and timing
Reflecting back on my experience with the telephonic support, I found some aspects unexpected in how the communication progressed. Initially, when I sought assistance, the steps they guided me through were somewhat generic and I was hopeful for a detailed walkthrough of the software features. But the sequence of solutions offered sometimes felt out of order, leading me to jump back and forth on troubleshooting steps. After some time, I realized that the initial explanations assumed a basic level of familiarity with certain tools which I was still developing through onboarding. So in retrospect, the order of support communications could have been more tailored to newer users. On the positive side, the support was patient and consistent on the phone, and patience was appreciated given several interactions over the course of a few days. The process did eventually help me understand the database management aspect better. Also, the automatic updates worked well once I was guided through the key settings. Overall, I think the surprises in how the support was structured helped me recognize what parts of the software needed more proactive explanation during standard onboarding.