I was surprised by the support availability
Setting up the WFHI software had its ups and downs. Initially, I was impressed by how comprehensive the onboarding process was, which provided numerous resources to get started. However, I was a bit surprised by how much ongoing communication was needed to iron out some issues with the dialing features. Once I got through the initial setup and connected with support, they were generally responsive, but I felt like some of the answers could have been clearer. Not everything was smooth, especially when trying to navigate through the database features in the beginning, but I appreciate how they were willing to help in more challenging areas. It's evident that a lot of effort is put into supporting users. Overall, the experience has been a mix; some parts worked well right away, and others required a bit more patience and persistence. My only reservation is that more clarity in communication could enhance the experience further. Still, I feel well-supported while navigating this transition, which counts for quite a lot.