I was surprised by the mix of responsiveness during training
My experience with the training sessions was a bit unexpected. When I first reached out to the training support team, I found the response time quite variable. Some of the queries I had were answered quickly, while others took longer than I anticipated. This disparity surprised me since I expected the process to be more consistent. The onboarding materials provided were clear, and the software was updated automatically, so I didn't face issues with outdated content. However, when I called for telephonic support, the wait times sometimes stretched, and I had to repeat my concerns multiple times before getting the needed assistance. The sign-up and invoicing process was straightforward and worked without any glitches, which was relief. Despite the occasional delays, the support team was polite and tried to resolve my issues efficiently. I expected a more uniform service level, but overall, the training process was sufficient for my needs, though not without some rough patches that caught me off guard.