I was surprised by the confusing order of steps
I honestly wasn’t expecting the pre-purchase process to be this convoluted. Things didn’t flow logically at all; for instance, I had to jump between the software overview and training sections without a clear sequence. It felt like I was constantly going back and forth trying to figure out what to do next. Even the signup and invoicing steps didn’t feel arranged in a sensible order. The telephonic support was okay, I admit; they answered my questions patiently. But overall, the experience left me frustrated because I couldn’t easily track my progress or know which feature to focus on first. I wish the onboarding was more streamlined. If the sales and signup steps had been better organized, I think it would have made a big difference to understanding what I was signing up for and how to proceed.