I was surprised by the clarity of the whole purchase process
Before buying the software and training package, I wasn't sure what to expect regarding the sales team's communication. By the end of my interaction, I noticed the documentation and onboarding steps were clearly laid out, which contrasted with my initial assumptions. I had thought there would be more back and forth to clarify features, but the materials provided covered the main queries I had. Also, the automatic updates system was described plainly, and it worked as promised without any issues in the first weeks of use. However, the one surprise was the invoicing timing; it took a little longer than I expected to receive the first invoice after signing up. That was the only part that didn't align with my expectations. Overall though, the process left me feeling confident about using their software and training to support remote workflows.