I Was Surprised By Some Confusing Wording
When I first went through the training and onboarding, I expected the language and labels to be clear and straightforward, but honestly, there were several points where the wording confused me quite a bit. You should really consider making terms more intuitive for new users like me who are trying to set up the dialer and database features. For example, the label for the calling tools wasn't obvious at all, which caused delays in getting my workflow going. However, I will give you credit for the updates during the onboarding process; those automatic improvements were helpful in smoothing out a few glitches I encountered. Still, it felt like a big hurdle just to understand what each option actually meant. I also reached out through the telephonic support, and the responses were polite and patient, which I appreciated. But if the terminology was simpler, I wouldn't need to rely on support as much. You might want to rethink the labels and wording; it surprised me since I expected better clarity faster, especially after signing up and going through invoicing without issues.