I was surprised by how unresponsive support was
I expected to get some timely help when I first ran into setup issues with the WFHI software, but sadly that wasn’t the case. Multiple calls to telephonic support went unanswered or delayed heavily beyond what felt reasonable. I waited days just to get even a preliminary reply which left me struggling with database integration on my own. When responses finally came, they were sometimes vague and didn’t directly address my questions about how to better use the dialer features efficiently. The onboarding flow was also hard to navigate without adequate assistance, which made the early experience frustrating. Automatic updates occurred without clear notice and sometimes interrupted my workflow unexpectedly, but with no quick support, I could not find resolution quickly. The sign up and invoicing steps were the only smooth parts, but unfortunately that was the minor success in my experience. Overall, the lack of responsiveness and clarity in communication was my biggest negative surprise about WFHI so far and it dampened what could have been a better start using the platform.