I was surprised by how unclear some parts were
When I began the training and onboarding with WFHI, I expected a fairly straightforward explanation of the software and workflows. However, I was surprised to find that some sections of the training were not as clearly communicated as they could have been. Certain processes, especially around setting up the dialer and managing the database, felt rushed and assumed prior knowledge that I did not have. The training materials covered basic functions well, but I needed to rely heavily on telephonic support for additional clarification. Although the support was polite and did help when called upon, the initial lack of clarity caused some confusion which could have been avoided. The onboarding flow itself was somewhat fragmented, which made getting fully comfortable with the software take longer than I anticipated. Overall, I found this aspect to be the weakest part of the entire experience. I hope that the training components can be improved in the future to help newcomers like myself get started more confidently and quickly.