I was surprised by how uncertain the entire sign-up felt
You presented your software and training in a very planned way, but I was surprised by how much uncertainty lingered by the end of the sales and pre-purchase steps. I expected the invoicing and onboarding to be streamlined, yet I found myself repeatedly waiting without clear communication on what would happen next. The telephonic support was available, but the time it took to resolve even my basic questions made me doubtful to proceed further. Despite the claims about the automatic updates and database features, I was left unsure whether the platform would meet my actual needs. This uncertainty made me feel hesitant about completely relying on the system. While I appreciate the initial effort, I wish there was more clarity and confidence built into the early stages of the process to make customers feel more assured.