I was surprised by how thorough the onboarding was
I have to say that by the end of the training and onboarding with WFHI’s software, I felt more confident than I expected. At first, the sheer range of features was a bit intimidating, especially the calling tools and the database integration steps. The training sessions were comprehensive and well-paced, which made navigating the software easier over time. However, there were moments where I wished the onboarding was a bit more personalized or interactive given the complexity. The automatic updates kept the system fresh but sometimes introduced changes faster than I could get used to them. Telephonic support was helpful whenever I reached out, though occasionally the wait times were longer than ideal. Overall, I was pleasantly surprised by how much I was able to understand and make use of by the end, even if it wasn’t perfect. This experience definitely made me more confident in using the software moving forward.